How do I contact Surf Unleashed?

By Email

If your are contacting us about an order you have already placed, please use the the following email sales@surfunleashed.com

If your query is not about an existing order please email us via service@surfunleashed.com. We aim to respond to all queries as quickly and as thoroughly as possible

By Mail

Otherwise address any correspondence to our registered office address, which is:

Surf Unleashed Ltd
12 Wrafton Road
Wrafton
Devon
EX33 2BT

There are no facilities for customer personal collections at this address. Please do not attempt to collect an order as you will be turned away which may cause offence.  There is no shop front or customer service facility available at our warehouse.

By Phone

You can always call us on the following number. We are open Monday to Friday 9.00am to 5:00pm.

UK                0845 8907981     
Outside UK   +44 845 8907982  

Have Surf Unleashed received my email?

When you first emailed us you would have received an automated reply with our current lead time for replying to emails.

If you do not receive this message it means that we have not received the email correctly and this is probably because your email has been blocked by our spam filter.

If you have emailed us for the first time and not received a reply within 4 hours please try the following:

  • Ensure the email address you are sending to is sales@surfunleashed.com
  • Use the subject line: Contacting Surf Unleashed [and the order number if you have one]
  • Do not include any attachments

Following these steps should ensure your email is successfully received. We will then get back to you as soon as possible and will deal with your enquiry. 

What if I have a complaint about Surf Unleashed?

We've put our heart and soul - not to say the last few years of our lives - into Surf Unleashed and we will not allow you to become dissatisfied with us. If you have any complaint, criticism or concern about any service provided by Surf Unleashed, just contact us at the address above or preferably email: service@surfunleashed.com. We will acknowledge your concern within 24 working hours and offer a resolution ASAP.

if all else fails use this contact form

 
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